Operations Supervisor

Role Summary

The Operations Coordinator will act as the primary point of contact for the commercial team and publishers, facilitating effective communication and coordination with the operations team. This position is essential for ensuring that shipment processes are executed efficiently and that all documentation is accurate and complete.

Key Responsibilities

• Serve as the main liaison between the commercial team, publishers, and the operations team.
• Communicate with stakeholders globally to understand shipment and operational requirements.
• Validate and convert key operational documents (IO, PR, PO) and ensure accuracy before processing shipments.
• Monitor and track shipment progress using Excel and update necessary tracking sheets.
• Identify and address any abnormalities or adjustments required in the operational process.
• Collaborate with operations coordinators to relay requests and ensure timely responses.
• Maintain records of communications and operational activities for reporting purposes.
• Support the operations team in managing relationships with 3PL partners.

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred.
• Minimum 1 year of experience with Amazon Marketplace and Seller Central, or similar marketplace/ERP systems.
• Familiarity with logistics and supply chain processes is a plus.
• Strong communication skills, both verbal and written, with the ability to interact with diverse teams across various regions.
• Excellent organizational and multitasking abilities to manage multiple priorities under pressure.
• Proficiency in Microsoft Excel and experience with tracking systems.
• Problem-solving skills and attention to detail to identify issues and implement solutions effectively.
• Ability to work collaboratively in a team environment and foster positive relationships.
• Adaptability to changing circumstances and challenges within a dynamic work environment.